Customer Care

 

Methods of Payment

We accept the following credit cards: Visa, MasterCard, Discover, and American Express. Checks are also accepted, however checks will be held for approximately 10 days or until the check clears. In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus a $25.00 fee as permitted by state law. Money orders in US funds are also accepted. We do not ship via COD (cash on delivery).

Credit Card Authorizations

Online orders are subject to credit card authorization and verification. To avoid delays with your order, please be certain all billing information entered exactly matches your credit card issuing bank records. Pacific Outdoor Fabrics submits a credit card authorization that your bank uses to reserve the funds for your order once you have placed your order online. This may show on your credit card statement as a pending charge. Pacific Outdoor Fabrics will not actually charge your credit card until your order has been shipped. If your order is cancelled, your pending charges will be released within 3–7 days per your issuing credit card bank policies. Bank policies' regarding authorization holds can vary so please contact your credit card issuing bank to review their policy.

Sales Tax Policy

Pacific Outdoor Fabrics is required by law to charge sales tax in any state we have a physical presence. We are located in California. Companies are required by the state and local tax authority to pay sales tax on all items that are sold in or shipped to a location within a state that has a physical presence.

Email Confirmations

An email confirmation will be sent to you as soon as we receive your order. Another email will be sent notifying you when your order has been shipped (including a tracking number when available).

Registering a New Account with Pacificoutdoorfabrics.com

You do not need to be a registered Pacific Outdoor Fabrics customer to place an order. However registering an account allows us, if you wish, to save your address and credit card details for future orders, and track the status of your orders. You may register while placing an order or click on the Login tab at the top of the page. Click on “New Customer” and fill in all required fields.

Managing Your Account

By logging in you may change your e-mail address, change your password, change your billing address, change and add multiple shipping addresses, update credit card information and view orders. Only one billing address is permitted, but multiple shipping addresses can be stored. Orders are automatically shipped to the default shipping address unless another address is selected or entered in the shipping field. Did you forget your password? No problem. Simply login with your e-mail address and select “Click here if you’ve forgotten your password.” Pacific Outdoor Fabrics email password instructions to the email address associated with your account. If by chance your account does not have a valid email address associated than please call us at 012-345-6789.

Backorder Policy

If an item is backordered for less than 5 days we will hold the entire order to ship it complete. If the backorder is expected to take longer we will ship what items are in stock and the backorder(s) when it arrives (you will not be charged any additional delivery if a backorder must be sent separately). If you have not received an email from Pacific Outdoor Fabrics please check your spam folder. You will need to manually add info@pacificoutdoorfabrics.com to your approved domain list in order to receive future e-mails from us.

Canceling or Modifying an Order Order

Changes can only be made over the phone. You may call us to make changes to your order only if your order has not yet been sent to the warehouse to be cut and packed for shipping. An order cannot be modified or cancelled after the fabric has been cut. Adding additional items that will increase the original total amount will require a new credit card authorization. The original authorization will automatically expire in 2 to 10 business days depending on your financial institution, but until that time will reserve a portion of your total credit. You will receive a new order confirmation reflecting the change(s) via email and a ship confirmation when the order ships. Your credit card will not be charged until the order actually ships.

Fabric Disclaimers

PacificOutdoorFabrics.com is engaged in the business of only selling first quality fabrics. In the fabric industry first quality fabrics will still have a few flaws. Glen Raven, Inc. who is the manufacturer of Sunbrella fabric permits up to 6 flaws per 60-yard roll to still be classified as first quality fabric. This averages out to 1 flaw per every 10 yards. Pacificoutdoorfabrics.com will make every effort to avoid sending a flaw with fabric orders less than 5 yards. If longer cuts are required, Pacificoutdoorfabrics.com recommends ordering additional fabric to compensate for the occasional flaw. Manufacturer flaw tags can be found on the edge of the fabric so the flaws can be avoided or inconspicuously placed when patterning your projects.

Due to the limitations of desktop scanners, digital cameras, and the relative inconsistencies of various display monitors, the colors and other characteristics you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colors and other characteristics as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolute replication of the product color and other characteristics. We recommend ordering fabric color samples before final purchase.

Suggested fabric coordinates are simply suggestions.